Insights and Actions
SoroWisdom is an AI-driven dashboard which is essential for modern call centers to process the vast amount of data is generated and the need for operational and business insights.
Real-time Monitoring and Analysis
SoroWisdom can process and analyze data in real-time, providing instant insights into key performance indicators (KPIs) like call volume, average handle time, customer sentiment, and agent performance.
Dashboards powered by AI can highlight anomalies and trends that might otherwise go unnoticed, enabling managers to take immediate action.
Improved Agent Performance
SoroWisdom provides human agents with real-time feedback and coaching, helping them improve their performance. Dashboards will display agent performance metrics, allowing managers to identify areas where agents need additional training or support.
Enhanced Customer Experience
Our domain-specific and localized language model can identify customer frustration or dissatisfaction in real-time, allowing agents or managers to intervene and resolve issues quickly.
It can identify patterns and trends in customer behavior, helping call centers to anticipate future needs and optimize their operations.